Merci Group is committed to providing exceptional experiences and services while respecting your privacy. This policy outlines our obligations and practices regarding how we collect, use, store, and manage your Personal Information.
We adhere to the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth). These principles guide how we handle Personal Information, including its collection, use, disclosure, storage, and disposal. A copy of the APPs can be found at the Office of the Australian Information Commissioner: www.oaic.gov.au.
What is Personal Information and why do we collect it?
Personal Information is any information or opinion that identifies you as an individual. Examples include your name, contact details, email address, and other identifying information.
We may collect Personal Information through:
Direct interactions with us (in-person, phone, email, or written correspondence)
Our website or digital platforms
Third parties or publicly available sources
We collect your Personal Information primarily to provide our services, respond to inquiries, communicate offers, and deliver a seamless customer experience. We may also use your information for related purposes you would reasonably expect. You can opt out of marketing communications at any time by contacting us.
When we collect Personal Information, we will, where appropriate, explain why we are collecting it and how it will be used.
Sensitive Information
Sensitive Information includes details about racial or ethnic origin, political or religious beliefs, trade union membership, health information, or criminal records.
We will only use Sensitive Information:
For the purpose it was collected
For a related purpose with your consent
When required or permitted by law
Third Parties
We usually collect Personal Information directly from you. Sometimes, we may receive information from third parties, in which case we take reasonable steps to inform you.
Disclosure of Personal Information
Your information may be shared:
With your consent
With service providers who assist us in delivering services
When required or authorized by law
Security of Personal Information
We store your Personal Information securely and take reasonable steps to protect it from misuse, loss, unauthorized access, modification, or disclosure.
When Personal Information is no longer needed, we will take steps to destroy or permanently de-identify it. Most records are retained for a minimum of 7 years in line with legal and business requirements.
Access and Correction
You may request access to the Personal Information we hold about you and request corrections. Requests should be made in writing.
We do not charge for access requests, though a reasonable administrative fee may apply for providing copies of information. Identification may be required to protect your privacy.
Maintaining Accuracy
We strive to ensure your Personal Information is accurate, complete, and up to date. Please notify us promptly if your details change so we can continue to provide the best service.
Policy Updates
This Privacy Policy may be updated periodically. The latest version is always available on our website.
Privacy Complaints and Enquiries
For questions or complaints regarding this Privacy Policy, please contact us at:
Merci Group
hello@mercigroup.com.au
